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Your security is our top priority. Rest assured that your personal information is encrypted and handled with the utmost care. Our secure, state-of-the-art technology protects your data from unauthorized access. We adhere to strict industry standards to ensure a safe and confidential lending experience for you. Your financial well-being is our commitment.
If your device cannot log into the Capitec Bank app or the App is not logging in you can reset or unblock the device. You don’t need to visit a branch to re-install our app on your existing cellphone or to activate it on a new cellphone. Simply ensure that your email address is verified on your Capitec banking profile. You can have the access reset by following the below steps:
- Tap the “Forgot PIN” button on the screen or on the Sign In screen
- Follow the Selfie steps
- Create a new Remote Banking PIN when prompted.
On a successful completion of the above steps, you will have access to your App again. Clients who are unsuccessful in completing the “Forgot PIN” steps will need to visit a branch to choose a new App PIN.
