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Customers can easily access Pick n Pay services by sending “Hi” to +27 60 070 3037. The menu then allows shoppers to choose which action they want to perform.
Pick n Pay WhatsApp channel currently hosts catalogues, store locator, Smart Shopper card services and other customer services options.
Customers will be able to manage their Smart Shopper status including their loyalty points balance, block their lost or stolen cards, as well as order card replacements via WhatsApp. Also, customers can quickly and easily update their personal details and enter competitions.
