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Tracking the progress of your resignation or retirement claim is made simple with GEPF self service.
(GEPF) benefit statement immediately. The GEPF has a self-service portal and a member only needs their ID number and a password to access their latest benefit statement.
The client should login via the link, click on forgot password and enter their details.
The message below will appear.
Thank you for registering on GEPF’s self-service portal. Please click on the link below to change your personal GEPF self-service page password:
Alternatively, you can download GEPF Self-Service app from Google Play Store or Apple App store and follow the prompts to register.
On the GEPF self-service system members can:
- access latest benefit statements;
- access latest and historic (five years) tax certificates (IRP5, IT3A, IT3B);
- trace resignation and retirement benefit claims. However, on the next phase, GEPF members will be able to track all benefit claims such as child’s pension benefit, spouse pension benefit, death benefit, funeral benefit and divorce claim benefit;
- update personal information such as address and contact details. (For security reasons, members updating personal information such as changing surname and marital status will still need to do so manually by completing the Z864 form for updating personal information. Once the form is completed, a member needs to submit it to the nearest GEPF office with supporting documents so that the details can be updated on GEPF self-service platforms);
- nominate and update beneficiaries;
- access personalised communication such as letters and newsletters;
- access latest notices about GEPF services, processes and benefits;
- view banking details that GEPF has on its system. (For security reasons, members updating banking details will still need to do so manually by completing the Z894 banking particulars form. Once the form is completed, a member needs to submit it to the nearest GEPF office with supporting documents so that the details can be updated on GEPF self-service platforms); and
- request a “Please Call Me Back” if they’re experiencing technical issues or need assistance with information on the platform.
Requirement for registering for GEPF self-service web and mobile app:
SA citizen:
SA ID number (mandatory) E-mail address (mandatory) Cellphone number (mandatory)
Non-SA citizens:
Passport number (mandatory) Date of birth (mandatory) Country of origin (mandatory) E-mail address (mandatory) Cellphone number (mandatory)
If a member is a SA citizen, whose valid ID number, cellphone number, and e-mail address entered does not match the information held by the GEPF, they will be redirected to the self-registration questionnaire page.
The self-registration questionnaire requires a member to supply a valid SA ID number that matches the information held by the GEPF and once successfully match, they will need to answer a set of questions for authentication. If all questions are answered correctly, they will be able to update personal information and register.
If a member is a non-South African citizen whose passport number, date of birth, country of origin, cellphone number, and e-mail address do not match the information held by the GEPF, they will be redirected to the self-registration questionnaire page.
The self-registration questionnaire requires a member to supply a passport number that matches the information held by the GEPF, and once successfully matched, they will need to answer a set of questions for authentication. If all questions are answered correctly, the member will be able to update personal information and register.
Frequently asked questions:
