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USSD codes *130*869# and *130*269# are available to already configured customers to claim their benefit on their cellphone at no charge. To claim the Free Basic Electricity (FBE) benefit, customers should visit their nearest electricity vendor.
Indigent households are identified by local municipalities. The municipalities include these households in a list of FBE beneficiaries (qualifying people) and submit the list to Eskom, enabling the beneficiaries to collect their FBE vouchers on a monthly basis from Eskom vending outlets. The maximum amount is between 50kWh and 60kWh per household, depending on the municipality of residence. The customer is then charged for anything used above this limit. Only one FBE voucher is accepted by the meter during a specific month.
