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Report power failures, Call 012 358 9999 and follow the correct voice prompt. SMS the word “power” followed by your account number to 082 612 0333 or 44676
Meter readings: meterrecords@tshwane.gov.za
Fax to: 012 359 6888, five days before the billing date only.
Call 012 358 9999: choose option 2 and then option 4
– Reporting faulty streetlights: 080 1111 556, 012 358 9999 or 012 358 2540/1
E-mail: streetlights@tshwane.gov.za
– Complaints and enquiries: customercare@tshwane.gov.za
Who do I contact if something goes wrong with my prepaid meter?
The electricity call center can be reached on the following numbers 012 358 9999 / 012 3399111.
This means that the Municipality has blocked your pre-paid electricity meter from purchasing pre-paid electricity until the Pre-paid meter is unblocked and in this case an arrangement must be made for an arrears account to be paid or proof of Account payment must be provided to the municipal Finance Department that the account has been paid and then the pre-paid electricity meter will be unblocked.
