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Refunds and exchanges can be done at any of our Ackermans stores nationwide with the item in its original conditoon. This excludes any of the Ackermans Women or Ackermans Connect stores. All refunds or exchanges must be done within 30 days from date of purchase.
All refund or exchange requests must be accompanied by the original till slip within 30 days of the purchase date – with the following conditions and / or exceptions that apply:
– Items must be in their original packaging if applicable.
– Items must be unworn with the original tags in tact.
– For hygiene reasons underwear (excluding bras) may not be refunded or exchanged.
– Gift cards, Airtime and Data Bundle purchases cannot be refunded.
– Cellular products carry a warrantee from the supplier. Faulty handsets can only be exchanged within 7 days of purchase, if there are no signs of physical damage. Thereafter, handsets will be repaired as per the manufacturer warranty which is indicated on the till slip, if no customer damage has taken place. Please keep your original till slip as it also acts as proof of product warrantee and warranty period applicable to the device purchased.
For more information, contact our Customer Care team on 0860 900 100.
