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Before we can start the payment plan, you will need to pay your current account upfront as well as an additional sum towards the outstanding amount. This amount will be determined at the Walk-in Centre based on your account history.
Before we can start the payment plan, you will need to pay your current account upfront as well as an additional sum towards the outstanding amount. This amount will be determined at the Walk-in Centre based on your account history.
If your water or electricity was disconnected due to outstanding payments, the cash office/walk-in centre will request reconnection on your behalf once the payment plan has been arranged.
It may take up to 48 hours for the water and/or electricity supply to be reconnected.
The documents required to arrange the payment plan will depend on your situation, see details below:
If you are the property owner:
- A certified copy of your ID
- Proof of income
- 3 months’ bank statements.
- Affidavit if unemployed.
If the account is in more than one person’s name, then you must provide a letter of consent from all account holders as well as all the documents mentioned above.