Can you return a cell phone at PEP?

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Faulty handsets bought at PEP may be exchanged according to the CPA provided it:

  • Is within 7 days from the date of purchase;
  • Has not been physically damaged; and
  •  Is returned with the original packaging, accessories and till slip.

After the 7 days, the handset the handset is sent to a service provider for an expert assessment. Any out of warranty costs and quote rejection fees may apply and will be charged to the customer.

Only faulty units may be returned, provided that you have the original receipt or proof of purchase (till slip) .

All handsets have a 12 month repair guarantee that becomes void with the service provider if:

  1. It has been physically damaged;
  2. Is repaired by anyone other than the service provider;
  3. If a SIM card from another network is used;
  4. Till slip is not provided.