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City Power is a customer-centric energy services company, wholly owned by the City of Johannesburg, which build,s operate, and maintain the electricity distribution network to provide power to the residents in one of the biggest metros on the continent. With over 378,072 customers, 1,750 employees, and 181 enormous infrastructure, the company stands at the peak of energy providence in Johannesburg.
City Power call centre
City power customers can contact the company for the following cases:
- Billing inquiries
- Outages
- Emergency services
- Reporting malpractices from employees
Johannesburg residents can either use the hotline at 0860 Joburg or call 0860 562 874. They can email joburgconnect@joburg.org.za any day of the week. An emergency contact is also included, which is +27 11 375-5911.
How do I contact City Power?
The company offers several communication channel options. Their customers can reach the City Power Johannesburg customer service on;
How do I get a hold of City Power?
The company‘s head office number is 011 490 7000, and the line is open 24/7. The energy company has various locations in the vast metropolitan Johannesburg area, and each region has its call numbers, as listed in the table below.
| Description | Contact number |
| Head office | 011 490 7000 |
| City of Joburg | 0860 562 874 |
| Tender | 011 490 7112 |
| Cable theft | 011 490 7900/11/7553 |
| Metering | 011 490 7484 |
| Meter reading submissions | 011 490 7484 |
| Anti-fraud and illegal connections | 0800 002 587 |
| Alexandra/Kew depot | 011 443 8800 |
| Midrand depot | 011 256 8500 |
| Lenasia A depot | 011 213 3023 |
| Lenasia B depot | 011 490 7693 |
| Klipspruit depot | 011 933 1617 |
| Hursthill depot | 011 611 0600 |
| Randburg depot | 011 801 0700 |
| Siemert Road depot | 011 402 5752 |
| Bryanston Public Lighting North depot | 011 267 4909 |
| Reuven depot | 011 490 7151 |
| Roodepoort depot | 011 470 3630 |
Contact through email
The customers can also opt to write an email concerning the issues they are experiencing and send them to the relative offices. The following are the available email addresses;
| Description | Email address |
| Tender | tenderadvicecentre@citypower.co.za |
| Metering | wmcqueries@citypower.co.za |
| Meter reading | estimations@citypower.co.za |
| Alexandra/Kew depot | kmogale@citypower.co.za |
| Midrand depot | pnetshisaulu@citypower.co.za |
| Lenasia A depot | lmatsilele@citypower.co.za |
| Lenasia B depot | tmokgosi@citypower.co.za |
| Klipspruit depot | tmashava@citypower.co.za |
| Hursthill depot | dmakoni@citypower.co.za |
| Randburg depot | lbale@citypower.co.za |
| Siemert Road depot | omnisi@citypower.co.za |
| Bryanston Public Lighting North depot | tkmokgosi@citypower.co.za |
| Reuven depot | amazibuko@citypower.co.za |
| Roodepoort depot | sixulu@citypower.co.za |
Physical contact
City Power’s head office address is 40 Heronmere Road Reuven. Other offices are also located within specified locations as listed on the company’s website. You can visit offices closer to your locality or the head office during working hours, 8.00 a.m. to 5.00 p.m. All the physical addresses are as listed in the table;
| Depot | Physical address |
| Alexandria/Kew | Cnr East Lane & 9th Road, Kew |
| Midrand | Dale Road, Ext East, Midrand |
| Lenasia A | Plot no. 9 Lenasia, South Easts, Lenasia |
| Lenasia B | 40 Heronmere Road, Booysens, 2016 |
| Klipspruit | No. 1101 Mokoena Str, Klipspruit Ext 4, 1809 |
| Hursthill | No. 4 Cnr Perth and Whitewall Str, Hursthill, 2092 |
| Randburg | Cnr Malibongwe & Hans Schoeman Dr, Randburg |
| Siemert Road | 108 Siemert Road, New Doornfontein |
| Bryanston Public Lighting North | 8 Homestead Ave, Bryanston |
| Reuven | 40 Heronmere Road, Booysens, 2016 |
| Roodepoort | Cnr Hamberg & West-lake Roads |
How do I report a fault with electricity in Johannesburg?
Source: Getty Images
The City Power clients can log onto Citypower.co.za to access the fault logging system on their computers or phones, then click on City Power fault reporting. A registration form will appear, which has to be filled out and submitted. A CPWEB reference number will be sent to be used when making follow-ups.
How do you escalate a City Power call?
Sometimes reported issues take longer to be resolved. In such instances, the firm’s customers can go to lognow.co.za and fill in the escalation form. They will be required to provide their reference number, meter number, city account number, and address details. This information is then submitted for a follow-up.
City Power loadshedding
Source: Getty Images
The company has a well elaborate communication system on loadshedding, which is included on its website. Moreover, customers can follow City Power’s Twitter handle to know more when loadshedding information is relayed.