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Customers that are 90 days in arrears can sign a payment arrangement with a 5% down payment for residential customers and 10% for non-residential customers. The interest accumulated will be written off once the payment arrangement has been entered into. However, if a customer defaults on the arrangement, all interest written-off will be reinstated.
Existing customers on a payment plan will be afforded an opportunity to take part in this incentive as a once-off offering and such customers will have to make a similar payment arrangement. The payment plan will be for the maximum period of 36 months with no interest added.
Call 080 311 11 11 (Toll-Free),
Email: Eservices@durban.gov.za or WhatsApp: 073 148 3477.
