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To cancel a Takealot order, visit their cancellation page here and make a request. Have your order number, your full name, email address and any other information that may be useful ready.
You are entitled to cancel your order prior to the point at which you receive a notification that it is being shipped for delivery.
If you have already paid and wish to return the product, you have the option of receiving a credit or a full refund. Returns are only possible where your order adheres to Takealot’s Return Policy.
Items which can be returned
- It is undamaged and unused, with the original labels and stickers still attached.
- Save for Unboxed Deals, reconditioned products and used products, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
- It is not missing any accessories or parts.
- You log a return on the Takealot website within 30 days of delivery or collection. After 30 days, you can only return a product if it is defective.
Items which cannot be returned
The policy also states that you can return a product provided it is not:
- A digital product such as an eBook, electronic voucher, gaming code or other digital download.
- An audio or video recording or computer software that has been unsealed.
- A newspaper, periodical or magazine.
- A foodstuff, beverage or other product intended for everyday consumption.
- A nursing or maternity product, an infant bottle, infant feeding product or bottle accessory that has been unsealed.
- A beauty product or fragrance which has been used.
- An intimate product, lingerie, swimwear, bodysuit, underwear or jewellery for piercings, which for hygienic and public health reasons may not be returned.
- A product which has been personalised for you or made to your specifications.
- A flatpack furniture product that has been assembled after delivery.
If your return request is successful, Takealot says it would credit your account with the product’s purchase within 10 days of the return or refund you.
