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To contest an SS Legal Cover debit order, you have the option to dispute it through your bank. If the entity deducting funds from your account lacks proper authorization, your bank is obligated to reverse the debit order.
In instances where the debit order persists, reporting it as fraud with your bank becomes necessary. Instruct your bank to reverse the debit order and also to obtain authorization from the SS LECOV company, ensuring they are rightfully entitled to debit your account.
Should these steps prove unsuccessful, considering closing your bank account becomes a viable solution to prevent further unauthorized deductions.
For Capitec Bank customers, here’s a guide on disputing an SS Legal and Medical debit order through the Capitec app:
How to Stop SS Legal and Medical Debit Order through the Capitec App
- Open the Capitec app and sign in.
- Tap on “Transact”.
- Navigate to “Debit Orders”.
- Enter your secret Remote PIN for authentication.
- Choose the specific debit order from the list.
- Tap on “Dispute Debit Order”.
- Select a reason for the dispute from the provided list.
- Complete the process by tapping on “Submit”.
Following the submission of your dispute, Capitec Bank will conduct an investigation. If they determine that the debit order was unauthorized or incorrect, they will promptly reverse the debit order and refund the deducted amount.
