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UIF Paymaster Payment Delays are sometimes experienced by people who are waiting for payments from the Unemployment Insurance Fund (UIF) after losing their jobs, retiring or submitting maternity leave claims.
While UIF is overwhelmed with claims and urgent pleas for assistance, there are some things that claimers can do, to be proactive in finding out the reason for the delay in payment. Your employment history and associated documentation is of utmost importance and if this is correct, it will go a long way to ensuring that your claim goes as fast as possible.
- Ensure that your bank account details are in your married (current) surname. If it doesn’t match you won’t get paid. Communications from the Department of Labour feels non-existent. The call centre is inundated with calls and inboxes are full to bursting… the onus is on you to make sure that your details are correct.
- Online claims and manual clams cannot both be done. In other words, once you have submitted online do not go and try to follow up at your local UIF Dept in person.
- Send your documents more than once. You need to send UI19 AND salary schedule. Even if your employer has done this for you, keep sending. And don’t forget that salary schedule as it’s a vital part of the process.