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All clients who are declined in a specific month will receive an SMS message with the reason for their decline. The most important Rejection Reasons include the following:
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- Clients currently qualify for UIF as per the Database provided to SASSA.
- Clients currently receive a social grant from SASSA.
- Clients currently receive NSFAS stipend as per the Database provided to SASSA
- Clients are currently registered on the IRP-5 database with SARS.
- Clients are currently registered on a Government salary database such as Persal
- Client details do not match their details as registered on the Department of Home Affairs National Population Register database
- Clients on the database of citizens in Correctional Service facilities.
- There are also a number of other databases where people receive Covid-19 assistance such as Sportsmen and farmers
Should the client wish to dispute the outcome of the application or update personal details, client must send an email to covid19srdappeals@sassa.gov.za . COVID-19 SRD applicants, whose applications were declined, can lodge an appeal for reconsideration within 90 days of the outcome. This can be done on the DSD Independent Tribunal website https://srd.dsd.gov.za/appeals/.
For information clients could visit the following platforms for Frequently Asked Questions (FAQs) about this crucial grant: the WhatsApp line 082 046 8553, SASSA website(www.sassa.gov.za) and SASSA SRD Grant website https://srd.sassa.gov.za
